Legal & Transparency
Privacy Policy
Last Updated: 1st January 2024 | Effective Date: 1st January 2024
This Privacy Policy describes how Tridev Official ("we", "our", or "us"), located at Shop 23, Metro Business Center, Goregaon Link Road, Goregaon West, Mumbai, Maharashtra 400104, India, collects, uses, and protects your personal information when you use our website, purchase our products, or use our spiritual services. By accessing or using our services, you agree to the terms described in this Policy.
1. Introduction
At Tridev Official, we deeply value the trust you place in us. We are committed to protecting your personal information and maintaining the highest standards of data privacy. This Privacy Policy governs the collection, processing, storage, and use of personal information by Tridev Official, a spiritual products and services brand rooted in Hindu Sanatan Dharma.
This policy applies to all visitors, customers, and users of our website, online store, consultation services, and any other digital or physical touchpoints operated by Tridev Official. We encourage you to read this policy carefully to understand your rights and our responsibilities.
By using our services or providing your personal information to us, you consent to the practices described in this Privacy Policy. If you do not agree with any part of this policy, please discontinue your use of our services and contact us for clarification or data deletion requests.
2. Information We Collect
2.1 Information You Provide Directly
We collect information you voluntarily provide when interacting with Tridev Official, including:
- Identity Information: Full name, date of birth (for astrology consultations), gender
- Contact Information: Email address, mobile phone number, WhatsApp number, postal address
- Order Information: Products ordered, delivery address, order history, payment method (we do not store card details)
- Consultation Details: Birth date, time, place for Kundali/astrology readings; property details for Vastu consultations
- Communication: Messages, inquiries, feedback, and reviews you send us
- Account Information: Username and password if you create an account
2.2 Information Collected Automatically
When you visit our website, we may automatically collect:
- IP address and device information (browser type, operating system)
- Pages visited, time spent, and browsing behaviour on our site
- Referring URLs and search queries that led you to our site
- Cookies and similar tracking technologies (see Section 5)
2.3 Information from Third Parties
We may receive information about you from third-party sources such as social media platforms (if you interact with our social pages), payment gateways (transaction confirmation data only), and delivery partners (for order tracking purposes).
3. How We Use Your Information
We use the personal information we collect for the following purposes:
- To process and fulfil your orders for spiritual products and services
- To provide personalised astrology, Vastu, and spiritual consultation services
- To communicate with you about your orders, inquiries, and services
- To send you promotional communications, offers, and spiritual content (with your consent)
- To improve our website, products, and services based on user feedback and behaviour
- To comply with legal obligations and resolve disputes
- To prevent fraud and ensure the security of our platform
- To personalise your experience on our website
- To conduct market research and analyse trends for service improvement
We will only use your information for purposes that are compatible with those stated above or as required by applicable law.
4. Sharing of Information
We respect your privacy and do not sell, rent, or trade your personal information. We may share your information with:
- Service Providers: Third parties who assist us in delivering our services (payment processors, logistics partners, IT service providers) under strict confidentiality agreements
- Legal Compliance: When required by law, court order, or government authority
- Business Transfers: In the event of a merger, acquisition, or sale of business assets, subject to appropriate confidentiality protections
- With Your Consent: In any other circumstances, only with your explicit prior consent
All third-party service providers are contractually obligated to use your information solely for the purpose of providing services to Tridev Official and to maintain appropriate security measures.
5. Cookies & Tracking Technologies
Our website uses cookies and similar technologies to enhance your browsing experience, understand user behaviour, and improve our services. Types of cookies we use:
- Essential Cookies: Necessary for the website to function properly (shopping cart, login sessions)
- Analytics Cookies: Help us understand how visitors interact with our website (e.g., Google Analytics)
- Marketing Cookies: Used to deliver relevant advertisements and track campaign performance
- Preference Cookies: Remember your settings and preferences for a personalised experience
You can control cookie preferences through your browser settings. Disabling certain cookies may affect the functionality of our website. Please note that our website may contain links to third-party websites which have their own privacy policies.
6. Notification & Communication Consent
📢 Communication Consent Statement
By accepting this Privacy Policy and submitting your contact information through our website or any other channel, you acknowledge and consent to receive notifications and promotional communications from Tridev Official through various channels, including but not limited to:
- Email communications
- SMS (Short Message Service) notifications
- Mobile push notifications
- OBD (Outbound Dialling) calls
- Google RCS (Rich Communication Services) messages
- WhatsApp Business communications
- Any other digital communication platforms as may be introduced
These communications may include order updates, service notifications, promotional offers, festival greetings, spiritual content, new product announcements, consultation reminders, and other relevant information about Tridev Official's products and services.
Opt-Out: If you prefer not to receive such updates or marketing communications, you may opt out at any time by contacting us at info@tridevofficial.in or by clicking the unsubscribe link in any of our email communications. Please allow up to 7 business days for your opt-out request to be processed.
Please note that even after opting out of marketing communications, you may still receive transactional communications related to your orders and services (such as order confirmations, delivery updates, and appointment reminders).
7. Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. Our security measures include:
- SSL/TLS encryption for data transmitted through our website
- Restricted access to personal data on a need-to-know basis
- Regular security audits and vulnerability assessments
- Secure storage of sensitive consultation data
- Employee training on data privacy and security practices
While we take every reasonable precaution to protect your data, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security but are committed to maintaining the highest practical standards of data protection.
In the event of a data breach that poses a risk to your rights and freedoms, we will notify you and relevant authorities as required by applicable law, without undue delay.
8. Your Rights & Choices
You have the following rights regarding your personal information:
- Right of Access: Request a copy of the personal information we hold about you
- Right to Rectification: Request correction of inaccurate or incomplete information
- Right to Erasure: Request deletion of your personal information (subject to legal obligations)
- Right to Restrict Processing: Request that we limit how we use your information
- Right to Data Portability: Request your data in a structured, machine-readable format
- Right to Object: Object to processing of your information for direct marketing
- Right to Withdraw Consent: Withdraw consent at any time where processing is based on consent
To exercise any of these rights, please contact us at info@tridevofficial.in. We will respond to your request within 30 days. Some requests may be subject to legal limitations.
9. Data Retention
We retain your personal information for as long as necessary to fulfil the purposes described in this policy, including to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. The specific retention period depends on the nature of the data:
- Order and transaction data: 7 years (as required by Indian tax laws)
- Customer account data: Duration of account plus 2 years after closure
- Consultation records: 5 years from date of consultation
- Marketing consent records: Until withdrawn, then archived for 3 years
- Website analytics data: 26 months (anonymised)
When retention periods expire, your data is securely deleted or anonymised.
10. Children's Privacy
Our services are not directed to individuals under the age of 18 years. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe your child has provided us with personal information without your consent, please contact us immediately at info@tridevofficial.in. We will promptly delete such information from our records.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of significant changes by:
- Posting the updated policy on our website with a new "Last Updated" date
- Sending an email notification to registered customers
- Displaying a prominent notice on our website
Your continued use of our services after the effective date of the updated policy constitutes your acceptance of the changes. If you do not agree with the updated policy, please discontinue using our services and contact us.
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